Error Codes and Messages While Using Intel® Optane™ Memory System Acceleration

Documentation

Error Messages

000024113

11/15/2019

Errors may occur while using the Intel® Optane™ memory-related features and capabilities in supporting applications. If an error appears from enabling or disabling system acceleration, use the table below to find:

  • The error code
  • What the error means
  • Possible solutions

If you’ve encountered an error not listed below or need further assistance, contact Intel Customer Support.

If you want to search, you can 

  1. Press Expand All.
  2. Press Control+F (Mac users use Command+F).
  3. Enter code or message.

 

Click or the topic for details:

No Error Code Listed, only an Error Message or Miscellaneous Codes
Error Message What the error means and possible solutions
An unknown error has caused Intel® Optane™ Memory and Storage Management’s pinning service to be unavailable.

There was an error in the pinning service and it's no longer responding. 

Note: If the steps below do not work, the issue could also be related to the issue described in the article How to Resolve Intel® Optane™ Memory Pinning Error: Unable to load DLL ‘iaStorAfsServiceApi.dll

 

Action: Attempt to restart the service by doing the following:

  • Backup all data.
  • Search for the Services Windows* app (Open Windows Menu and type 'services').

 

  • Select the Services desktop app.

  • Press 'Yes' if the User Account Control popup appears.
  • Restart the service:
    • Locate the Intel® Optane™ Memory Service.
    • Right-click and select Restart from the menu.

If the error persists, contact support under Memory and Storage.

Intel® Optane™ Memory Pinning Error: Unable to load DLL ‘iaStorAfsServiceApi.dll'

 

On some systems this may also be presented as error code 0x8007007E

After a Windows® 10 update, the error message and/or error code appears randomly during use of the system.

 

Please see the following article for steps to take to resolve this issue:

How to Resolve Intel® Optane™ Memory Pinning Error: Unable to load DLL ‘iaStorAfsServiceApi.dll

No Compatible Disk for Intel® Optane™ Memory or

There are no valid disk pairs in your system or

There are too many volumes in your system or

Your system appears to be Intel® Optane™ memory ready, but no Intel® Optane™ memory modules were detected in your computer.

 This error is stating that even thought the module may be present in the system, the application can't detect it for enabling acceleration.

The reason for this is typically due to a configuration issue and the following should be checked:
  • Is the system Intel Optane memory-ready and has the proper BIOS to support?  Check with the system vendor for more information.
  • Is the module in the proper M.2 socket? 
    • Some boards/systems may have multiple M.2 sockets, but only one that supports Intel Optane memory. The vendor or user manual should be consulted to make sure.
  • Is remapping enabled for the M.2 socket being used? (Note: Intel® Optane™ memory M series only.  Intel® Optane™ memory H series products require remapping to be disabled.)

Another potential reason could be that the module has been previously used in another volume, so it may need to be "cleaned".
  • After backing up all data on the module.
  • The Diskpart* application can be used to remove all partitions and metadata from the module, see here for more information on this process.

If assistance is still needed after checking these items, contact support under Memory and Storage for assistance.
Error Occurred
The Intel® Optane™ Memory application ran into a problem migrating files. Open Windows Event Viewer for details.

Visit the Intel® Optane™ Memory support page for help.		 This error may be due to bad blocks or an error with the drive to be accelerated drive. We don’t recommend using Intel Optane memory with this drive.
Unsupported BIOS or
Unsupported System Drive		 Your BIOS doesn’t support Intel Optane memory or your BIOS mode is in Legacy Mode.

Action:
  • Confirm your system has the proper capabilities (Intel Optane memory-capable) in the BIOS to support Intel Optane memory with your BIOS/Platform vendor.
    • If the platform is Intel Optane memory-capable, make sure that the latest BIOS is installed:
      • Back up all files on your system.
      • Update the BIOS.
      • Make sure that the SATA controller is still set to RST Premium and Remapping is still enabled after the update (full configuration details).
        • Note: Remapping should be Enabled for Intel® Optane™ memory M series only.  Intel® Optane™ memory H series products require remapping to be disabled.
  • UEFI is required for Intel® Optane™ memory support. If the Boot mode in the BIOS is set to Legacy, or CSM enabled, enabling system acceleration will not work. When an operating system installation occurs while in Legacy mode the partition structure is MBR, which is not supported.  A GPT partition structure is required, which is created when the operating system is installed when in UEFI mode.
Your system drive is starting to degrade. Disable Intel® Optane™ Memory to avoid data loss.

Visit the Intel® Optane™ Memory support page for help.

The application has detected a degradation in the health status of the accelerated volume.

To avoid data loss, we recommend disabling Intel Optane memory.

Action:

  • Back up all data before proceeding.
  • Disable volume through application.
  • Review SMART logs for the drive to determine what the issue could be. Utilities such as Intel® SSD Toolbox provide capability to view SMART details.
  • We recommend using a new drive for system acceleration.
Error Codes starting with 0xA0000001, 0xA001xxxx
Error Code What the error means and possible solutions
0xA0000001 An error has occurred in the application when interfacing with the Operating System.

This type of error requires more information to determine a proper resolution, contact support under Memory and Storage for assistance.
0xA0000002

This error occurs when trying to enable acceleration on the system.  It looks to be due to the SW being unable to create the 5 MB unallocated space at the end of the drive that is required.

This may be due to the drive type being 'Dynamic' or a Storage Space, as Intel® Optane™ memory is only capable of accelerating drives of type "Basic".   This will require backing up all data and following the process described here for more information
0xA001004B, 0xA001004C, 0xA001004E To support system acceleration with Intel Optane memory, the drive to be accelerated must contain at least 5 MB of continuous unallocated space at the end of the drive. Intel Optane memory needs this space to store configuration information to successfully pair the drive with the memory module.

Action: Confirm the drive to be accelerated contains 5 MB of continuous unallocated space at the end of the drive.

Take caution before proceeding. We recommend backing up all data.

You can view and modify disk setup in Disk Management (Windows Key + x > Disk Management).
  • Shrink the partition at the end of the drive. Right-click the partition of the system OS drive you want to accelerate. Select Shrink Volume.
  • If this option isn’t available, the partition may not be shrinkable or there may not be space to allocate.
  • (For HDDs) If there’s no space, defrag the system volume to create shrinkable space.
  • If there’s a locked partition at the end of the volume that can’t be shrunk, see How to Resize a Partition for other options.
Note If there’s a recovery partition at the end of your system disk, it may not be movable. You may need to rebuild your OS image, but we recommend working with your OEM or motherboard vendor before proceeding.
0xA0010050 Error occurs when there’s an older Intel® RST driver installed on the system, or when the installation wasn’t done correctly

Action: Uninstall all Intel® RST drivers and applications and try to reinstall after restart.
0xA0010053 Error occurred during the process to enable system acceleration. During this process, the driver attempts to shrink the last partition on the drive to make space for metadata required. The shrink operation wasn’t possible because the partition is locked.

Action: Contact Intel Customer Support for additional assistance.
0xA0010054, 0xA0010055 Error occurred during the process to enable system acceleration. During this process, the driver attempts to shrink the last partition, typically the recovery partition, on the drive to make space for metadata required.

The shrink operation wasn’t possible as there isn’t enough free space within the recovery partition to complete the operation.

Action: Contact Intel Customer Support for additional assistance or see additional options.
0xA0010059 Error occurred during the process to enable system acceleration. During this process, the driver attempts to shrink the last partition, typically the recovery partition, on the drive to make space for metadata required.

The shrink operation wasn’t possible because the partition isn’t of GPT type.

Action: See additional options to convert from MBR to GPT partition type.
0xA001005D Error occurred during the process to enable system acceleration. During this process, the driver attempts to shrink the last partition, typically the recovery partition, on the drive to make space for metadata required.

The shrink operation wasn’t possible as the last partition isn’t of NTFS file system.
0xA0010064 This error could occur if there’s data on the memory module the user interface/application couldn’t erase during the enabling process. 

Action: Back up all data/files currently on the module. Do a low-level format or secure erase on the target Intel Optane memory module. Once complete, attempt to enable system acceleration again.
Error Codes starting with 0xA005xxxx
Error Code What the error means and possible solutions
0xA005004E, 0xA005004B To support system acceleration with Intel Optane memory, the drive to be accelerated must contain at least 5 MB of continuous unallocated space at the end of the drive. Intel Optane memory needs this space to store configuration information to successfully pair the drive with the memory module.

Action: Confirm the drive to be accelerated contains 5 MB of continuous unallocated space at the end of the drive.

Take caution before proceeding. We recommend backing up all data.

You can view and modify disk setup in Disk Management (Windows Key + x > Disk Management).
  • Shrink the partition at the end of the drive. Right-click the partition of the system OS drive you want to accelerate. Select Shrink Volume.
  • If this option isn’t available, the partition may not be shrinkable or there may not be space to allocate.
  • (For HDDs) If there’s no space, defrag the system volume to create shrinkable space.
  • If there’s a locked partition at the end of the volume that can’t be shrunk, see How to Resize a Partition for other options.
Note If there’s a recovery partition at the end of your system disk, it may not be movable. You may need to rebuild your OS image, but we recommend working with your OEM or motherboard vendor before proceeding.
Error Codes starting with 0xA007xxxx
Error Code What the error means and possible solutions
0xA0070001

You may see this error when enabling Intel Optane memory. Typically this means that the drive to be accelerated isn’t compatible with Intel Optane memory.

Action: Confirm that the drive to be accelerated is compatible per the User and Installation Guide.

If you need more assistance, contact support under Memory and Storage.
0xA0070002, 0xA0040002

You may see this error when enabling Intel Optane memory. Typically this means that the drive to be accelerated isn’t compatible with Intel Optane memory. Specifically, the volume on the drive isn’t in a compatible form. Note that Dynamic volumes can’t be accelerated, these should be Basic.

Action: Make sure that the volume on the drive to be accelerated is of type Basic. This can be checked in Disk Management.

If you need more assistance, contact support under Memory and Storage.
0xA0070003

System acceleration with Intel Optane Memory requires a 7th generation Intel® Core processor (or later). This error indicates the system doesn’t meet this support requirement.

Action: Confirm the CPU in your system meets system requirements for acceleration with Intel Optane memory.

View the full support requirements.

If your system meets these requirements, and you’re still seeing this error, contact support under Memory and Storage.
0xA0070004 This could be a result of old metadata, the data added to the module when creating a volume. This can make the software think the module isn't ready to be enabled for acceleration.

Action: Remove all metadata from the module by using Diskpart* or other software and try to enable acceleration
0xA0070008 To support system acceleration with Intel Optane memory, the drive to be accelerated must contain at least 5 MB of continuous unallocated space at the end of the drive. Intel Optane memory needs the space to store configuration information to successfully pair the drive with the memory module.

Action: Confirm the drive to be accelerated contains 5 MB of continuous unallocated space at the end of the drive.

Take caution before proceeding. We recommend backing up all data.

You can view and modify disk setup in Disk Management (Windows Key + x > Disk Management).
  • Shrink the partition at the end of the drive. Right-click the partition of the system OS drive you want to accelerate. Select Shrink Volume.
  • If this option isn’t available, the partition may not be shrinkable or there may not be space to allocate.
  • (For HDDs) If there’s no space, defrag the system volume to create shrinkable space.
  • If there’s a locked partition at the end of the volume that can’t be shrunk, see How to Resize a Partition for other options.
Note If there’s a recovery partition at the end of your system disk, it may not be movable. A rebuild of your OS image may be required, but we suggest working with your original equipment manufacturer (OEM) or motherboard vendor before proceeding.
0xA007000A

System acceleration with Intel Optane memory requires a specific configuration and hardware/software support. This error can occur when the system configuration isn’t proper to support Intel Optane memory.

Action: Confirm system configuration meets system requirements.

View the full support requirements.

If your system meets these requirements and you’re still seeing this error, contact support under Memory and Storage.
0xA007000B This error could occur if there’s less than 1 MB offset at the beginning of the drive to be accelerated.

Action: Back up all data/files currently on the disk. Do a low-level format or secure erase on the target (drive to be accelerated) to remove all data and partitions. Reinstall the Operating System. Once complete, attempt to enable system acceleration again.
0xA007000D This error could occur if there’s data on the memory module the user interface/application couldn’t erase during the enabling process. Potentially system files.

Action: Back up or move all needed files to the SATA disk that may be on the module. Format the Intel Optane memory module. Once complete, attempt to enable system acceleration again.
0xA007000F

System acceleration with Intel Optane memory requires a specific configuration and hardware/software support. This error can occur when the system configuration isn’t proper to support Intel Optane memory.

Action: Confirm system configuration meets system requirements.

View the full support requirements.

If your system meets these requirements and you’re still seeing this error, contact support under Memory and Storage.
0xA0070011

System acceleration with Intel Optane memory requires some free unallocated space on the drive that is selected to be accelerated for configuration information to be stored.  This error means that there isn’t enough room of the drive for this data to be stored

Action: Free at least 5 MB of space on the drive chosen to accelerate

If your system meets these requirements and you’re still seeing this error, contact support under Memory and Storage.
0xA0070015 An error occurred during the enabling process, but more troubleshooting is required to determine how to resolve.  Please contact support under Memory and Storage.for more assistance
0xA0070019

System acceleration with Intel Optane memory requires a specific configuration and hardware/software support. This error can occur when the system configuration isn’t proper to support Intel Optane memory.

Action: Confirm system configuration meets system requirements.

View the full support requirements.

If your system meets these requirements and you’re still seeing this error, contact support under Memory and Storage.
0xA007001E

The disk pair cannot be used as an Intel® Optane™ memory volume.  The reason for this can vary, but the issue may be related to the issue described here:

/content/www/id/id/support/articles/000055130/technologies/intel-rapid-storage-technology-intel-rst.html
0xA0070020, 0xA0070021 The application wasn’t installed correctly or needs to be repaired.

Action: Repair or reinstall the application. See if these actions resolve the issue.
Note If an Intel Optane memory volume is enabled, you need to separate the disks before you can uninstall the application. If you’re unable to disable in the application, you must disable it through the system BIOS as noted below.
  • Back up all data.
  • In the system BIOS, locate the Intel® Rapid Storage Technology menu.
  • Select the Intel Optane Memory volume.
  • Choose option to deconcatenate.
  • Make sure to select Preserve Data. It migrates the data on your volume back to the higher capacity drive that was being accelerated.
  • Choose option Start deconcatenation.
0xA0070025, 0xA0070026, 0xA0070027, 0xA0070031 An error occurred during the Disabling process. Try to disable from within the System BIOS by doing the following:
  • Back up all data.
  • In the system BIOS, locate the Intel® Rapid Storage Technology menu.
  • Select the Intel Optane Memory volume.
  • Choose option to deconcatenate.
  • Make sure to select Preserve Data. It migrates the data on your volume back to the higher capacity drive that was being accelerated.
  • Choose option Start deconcatenation.
Error Codes starting with 0xA008xxxx
Error Code What the error means and possible solutions
0xA0080000, 0xA0080001 The application has encountered an error during initialization.

Action:
If the Optane Memory volume is enabled, make sure to back up all data before proceeding.
  1. It’s recommended to uninstall the application.
  2. Restart the system.
  3. Reinstall the application.
If you continue to encounter this error, contact support under Memory and Storage.
0xA0080003, 0xA0080005, 0xA0080006, 0xA0080007 Intel Optane Memory wasn’t installed correctly or it needs to be repaired.

Action: Repair or reinstall the application. See if these actions resolve the issue.
Note If an Intel Optane memory volume is enabled, you need to separate the disks before you can uninstall the application. If you’re unable to disable in the application, you must disable it through the system BIOS as noted below.
  • Back up all data.
  • In the system BIOS, locate the Intel® Rapid Storage Technology menu.
  • Select the Intel Optane memory volume.
  • Choose option to deconcatenate.
  • Make sure to select Preserve Data. It migrates the data on your volume back to the higher capacity drive that was being accelerated.
  • Choose option Start deconcatenation.
0xA0080008 Intel Optane memory requires a system restart after enabling and disabling system acceleration. Note that a shutdown and start doesn’t reinitialize the drivers properly.

Action: Restart the system.
0xA0080009 Administrator privileges are required for the Intel Optane memory to run.

Action: Close the application and open with admin privileges. If you’re not prompted to run the application as an admin when you open it:
  1. Right-click the executable or right-click the start menu listing of the application.
  2. Select More.
  3. Select Run as Administrator.
0xA008000C An error has occurred during the process that moves files to be accelerated from the drive being accelerated to the Intel Optane memory module.

Back up all data before proceeding.

Action: Try to enable again. If enablement fails, then uninstall the application and reinstall again. Once complete, try to enable the volume again.
  • Windows key + x > Programs and Features.
  • Uninstall Intel Optane memory.
  • Restart.
  • Install Intel Optane memory.
  • Restart.
  • Try to enable volume again.
0xA008001E, 0xA008001F Intel Optane Memory wasn’t installed correctly or needs to be repaired.

Action: Repair or reinstall the application. See if these actions resolve the issue.
Note If an Intel Optane memory volume is enabled, you need to separate the disks before you can uninstall the application. If you’re unable to disable in the application, you must disable it through the system BIOS as noted below.
  • Back up all data.
  • In the system BIOS, locate the Intel® Rapid Storage Technology menu.
  • Select the Intel Optane memory volume.
  • Choose option to deconcatenate.
  • Make sure to select Preserve Data. It migrates the data on your volume back to the higher capacity drive that was being accelerated.
  • Choose option Start deconcatenation.
0xA0080029 Another user may be logged on to and using the Intel Optane memory application.

Action: Confirm whether there’s another user on the system.
0xA008002A, 0xA008002B The SATA Controller is set to AHCI mode in the system BIOS.

System acceleration with Intel Optane memory requires setting the SATA mode to Intel® RST Premium and System Acceleration with Intel® Optane™ Memory Technology mode.
Note The Intel Optane memory application attempts to update these settings automatically during installation. You may see this error if the system BIOS doesn’t contain this capability and you need to make manual changes.

There’s a risk of data loss if not done properly.

See the User and Installation Guide for more information.
0xA008002C Another instance of the application is open. Application can run only one instance per system.
Error Enabling Intel® Optane™ Memory
Unsupported System BIOS or System BIOS is set in Legacy Mode.
Contact your BIOS vendor for the latest version and support.
Error Code: 0xA008002D		 Your BIOS doesn’t support Intel Optane memory or your BIOS mode is in Legacy Mode.

Action:
  • Confirm your system has the proper capabilities (Intel Optane memory-capable) in the BIOS to support Intel Optane memory with your BIOS/Platform vendor.
    • If the platform is Intel Optane memory-capable, make sure that the latest BIOS is installed:
      • Backup all files on your system.
      • Update the BIOS.
      • Make sure that the SATA controller is still set to RST Premium and Remapping is still enabled after the update (full configuration details)
        • Note: Remapping should be Enabled for Intel® Optane™ memory M series only.  Intel® Optane™ memory H series products require remapping to be disabled.
  • UEFI is required for Intel® Optane™ memory support. If the Boot mode in the BIOS is set to Legacy, or CSM enabled, enabling system acceleration will not work. When an operating system installation occurs while in Legacy mode the partition structure is MBR, which is not supported.  A GPT partition structure is required, which is created when the operating system is installed when in UEFI mode.
0xA008002E The driver doesn't support the current driver version. 

Action: Download and install the latest driver and UI here
Error Codes starting with 0xA009xxxx
Error Code What the error means and possible solutions
0xA00906B3 The RST service has stopped responding.

Action:
  • Back up all data.
  • Restart the Service RstMwRpc:
    • Search for the 'Services' Windows app (Open Windows Menu User-added image and type 'services').
    • Select the 'Services' desktop app.
    • Press 'Yes' if the User Account Control popup appears.
    • Restart the service:
      • Locate the "RstMwRpc" service.
      • Right-click and select 'Restart' from the menu.
  • If error persists, Disable acceleration and uninstall the application.
    • After restart, reinstall the application and enable acceleration.
  • If the error persists, contact support under Memory and Storage.
Error Codes starting with 0xA00Axxxx
Error Code What the error means and possible solutions
0xA00A0000, 0xA00A0029 There was an error in the pinning service and it's no longer responding.

Action: Attempt to restart the service by doing the following:
  • Backup all data
  • Search for the 'Services' Windows app (Open Windows Menu User-added image and type 'services').
  • Select the 'Services' desktop app.
  • Press 'Yes' if the User Account Control popup appears
  • Restart the service:
    • Locate the "Intel(R) Optane Memory Watcher Service".
    • Right-click and select 'Restart' from the menu.

If the error persists, contact support under Memory and Storage.
0xA00A0001, 0xA00A0002, 0xA00A0003 Application was unable to pin the selected file, folder, or application

Action: Make sure that the user logged in has the proper rights to access the file, folder or application. Confirm that the path is correct, or it hasn't been removed.
0xA00A002A Another Intel Optane memory operation is in progress.

Action: User should wait until operation is finished before retrying to perform action
0xA00A002B, 0xA00A0030 To use the pinning feature, a Intel Optane memory module with 32 GB or greater is required.
0xA00A002C We recommended the following:
  • Backup all data.
  • Disable system acceleration.
  • Restart.
  • Enable system acceleration.

If the error persists, contact support under Memory and Storage.
0xA00A002F Pinning is only available when the system drive (the one that contains the OS) is accelerated.  It isn't supported when the secondary/data drive is accelerated
0xA00A0031, 0xA00A0032 Capacity reserved for files, folders and applications that are user pinned is full.

Action: Free space by removing some of the user pinned data as seen in the Intel Optane memory-capable application in use.
0xA00A0035 User doesn't have access to the file, folder, or application that is attempted to be pinned for acceleration.