Intel Customer Support Services during COVID-19 Global Response Actions
Intel’s commitment to our customers, employees, and community stays strong. Visit the Intel Newsroom to read a letter from our CEO, Bob Swan, and to learn more about our corporate response to the COVID-19 crisis.
Intel Customer Support technical support services remain operational with minimal impact only to India voice/call support as noted below. All other countries are supporting all contact methods including voice and local language support.
Some Intel Customer Support product warranty services are currently being impacted due to country restrictions; the details of which can be found below. Geographies not listed are currently not impacted.
If further country-specific government restrictions are applied, there is the potential for additional impacts causing warranty processing and transit times to increase. We are actively monitoring the situation to adjust operations where and/or when possible and will communicate to our warranty customers directly when potential delays are known.
| Asia Pacific Region | |
| India |
|
| Fiji | Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. |
| French Polynesia | Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. |
| Laos | Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. |
| Mongolia | Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. |
| Philippines | Shipping restrictions to many postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| Europe, Middle East, and Africa Region | |
| Africa | Country-wide shipping restrictions impacting the pickup and delivery of warranty product across many countries within Africa. Delays expected. |
| Austria | Shipping restrictions to many postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| France | Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| Germany | Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| Greenland | Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected. |
| Italy | Shipping restrictions to many postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| Kyrgyzstan | Inbound shipments arriving in Kyrgyzstan will be placed under quarantine by customs for 75 hours resulting in delivery delays. |
| Libya | Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected. |
| Norway | Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| Portugal | Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| United Arab Emirates | Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected. |
| Uzbekistan | Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected. |
| Latin America Region | |
| Ecuador | Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. |
| Peru | Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. |
| Venezuela | Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. |
