Intel® True Scale Switch Firmware: Product Warranty Information

Intel® True Scale Switch Products are provided with warranties whose terms and definitions vary by product type. The following table provides an overview of the provided warranties.

Warranty Type	Items Covered	Term	Phone Support¹	Defective Parts Policy	Defective Chassis Policy	Warranty Document	Covered Products
Standard	Intel® True Scale Fabric Switch and DDR Switch 9000 series products and related electronic components	1 year	5X8	2 day Advance Replace²	Return for repair/replace	View	View
Adapter	Intel® True Scale Fabric Host Channel Adapters (HCA)	3 year	5x8	2 day Advance Replace²	N/A	View	View
Cable	Intel® True Scale Fabric cable products	120 day	N/A	Return for credit	N/A	View	View
Mechanical	Intel® True Scale Fabric Switch and DDR Switch 9000 series non-electronic components	90 day	N/A	2 day Advance Replace²	N/A	View	View
Repair	Repaired Intel® True Scale Fabric Switch and DDR Switch 9000 series products and related electronic components	90 day	5x8	2 day Advance Replace²	Return for repair/replace	View	View Terms & Conditions

¹ Phone support times are local time to the installed equipment location.

² Expected transit time when order is received prior to depot cut-off time. Transportation time may be affected by customs clearance and other factors beyond the control of Intel.

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Warranty, terms, and definitions

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Warranty, terms, and definitions

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